Customer Service

• Delivery and service.
• Factory Trained Service Technicians.
• Complete Service Department for warranty repair.
• Pick-up and delivery of equipment.
• Repair, Service & Cleaning of most models, including power equipment.
• Loaner products available while client’s product is serviced.
• Evaluation of client for specialized products and fit.
• Evaluation of client’s home for wheelchair accessibility.
• Instruction on equipment operation and safety to client, family and caregiver.
• Continuous product and technology training for staff.
• Proper fitting for all products, including mobility products.

Accepting assignment

1. Accepting full payment at the ‘maximum allowable charge’ rate for Preferred Health Systems, Blue Cross Blue Shield and Aetna
2. Billing of primary or secondary payer sources
3. Rework of denied claims